Refund policy

30 Days Return Policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your goods.

  • The return period for a product is 30 days, although some exceptions are accepted, however email us for approval.
  • All claims for packages lost in transit must be submitted within 10 days of the estimated delivery date. 

Please have the product packed in the original package and not used for return eligibility; we will always accept exceptions for return eligibility, for any questions regarding your return please contact us at support@moovkart.com and send an image with a brief description explaining your situation. We will examine the issue and promptly inform you of a solution. If your claim is accepted we’ll send you an email, as well as instructions on how and where to send your package. 

Return shipping Address: 1849 NE 106th Ave, Ste 204, Hillsboro Oregon 97006, United States

Cancelation:

You have 48 hours after placing your order to seek a cancellation of your order. If you want to cancel your order within 48 hours, contact us as soon as possible at support@moovkart.com or call us at 971-999-2342. If you wish to cancel the product after 48 hours or after it has been shipped and is in transit, you will be responsible for covering the return shipping fees, plus an additional 30% restocking fee. 

Restocking fee: A restocking fee is a charge issued by a retailer when merchandise is returned. Restocking fees help businesses pass on the costs of repackaging, shipping, and the reduced sale price of a resale to the customer. 

Damage and Issues

When receiving orders from the courier, please make sure to double-check. If the item is faulty, damaged, or you receive the wrong item, please get in touch with us promptly for us to evaluate the situation and make the necessary corrections. It's important to note that in such cases, the customer won't be responsible for any return shipping fees.

How can customers return your product?

  • Please send all requests for item returns to support@moovkart.com, or you can contact us at 971-999-2342 for the assessment and processing of your return.

How will customers get the return label?

Once we've approved your return, you will receive a return label so you may send your purchase return. You must download/print the returned label you have received and follow the instructions on the label. If products need to be returned, the download/print return label procedure must be followed. If a customer buys the wrong product, it doesn't fit, or they no longer want or need the item, in such cases, the customer is still responsible for purchasing the return label plus the restocking fee of 30%.

For instance, a 30% restocking fee entails that if you intend to return a product valued at $100 (excluding shipping costs), following the approval of your return, you will receive a refund of $70 after deducting the restocking fee. It's important to note that the customer is still responsible for covering the return shipping costs in this scenario. 

Key factors for Return Shipping Fees and Restocking Fees:

  • Please send all requests for item returns to support@moovkart.com, or you can contact us at 971-999-2342 for the assessment and processing of your return.
  • Please be aware that you are responsible for the return cost. You have a 30-day window from the receipt of your order to initiate a return.
  • When returning items from your order, please ensure they are in their original, unused condition, which includes keeping the labels intact and free from any odors, stains, marks, or hair, among other things
  • Products that have been washed, stained, or become wet are not eligible for return.
  • Please note that any exchanges for the products in your order are not accepted.
  • Shipping charges for the original delivery are not eligible for a refund.
  • For all returnable items, a 30% restocking fee and return shipping costs apply, unless there is a defect or damage in the product you received, or if there is an unusual shipping delay (excluding carrier delays due to weather, holidays, etc.) caused by MoovKart in delivering the product to you.
  • You are responsible for the items you intend to return until we have received them.
  • There are certain exceptions to our return policy. Products that involve hygienic, skin-to-skin contact, such as shoes, socks, toiletries, bathroom-related items, patient room essentials, respiratory and all incontinence products, are not eligible for returns. Also, any product that is open, used or unused and tried-on is not eligible for a return.
  • You are responsible for the return shipping costs if the reason for the return is a customer issue (such as not liking or wanting the item, or ordered extra quantity or ordering the wrong product/size).
  • If an order must be reshipped owing to a mistake other than ours (wrong address supplied, denied at delivery, not picked up from Post Office on time, etc), you are responsible for the return shipping costs, plus the restocking fees. 
  • If the return is due to our problems (such as incorrect products sent in your order, or quality problems of products), then you do not have to pay any return shipping fee.

Refunds

We'll let you know if your refund was approved after we receive and review your request for a return. If accepted, a refund will be sent using your original payment method. Please allow 7 business days for the refund to be processed completely. Please bear in mind that your bank or credit card company may require more time to process and deposit your refund.

Refund options:

We will credit the refund amount to your original method of payment.

Late or Missing Refund:

If you haven't gotten your refund yet, please check with your bank account and then call your credit card issuer; it may take some time for your refund to be formally deposited. Next, contact your bank; refunds often require some processing time before they are posted. If you've done all of this and you still haven't received your refund, please contact our customer service team.

Contact Us:

Phone: +1 971-999-2342

Email: support@moovkart.com

Address: 1849 NE 106th Ave, Ste 204, Hillsboro Oregon 97006, United States